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Beverley Hills Home TERMS AND CONDITIONS

 

1. How to place an order

Orders can be placed over the phone on 0800 9887896 or online. ??  Once you have placed an order with us, you will receive an e-mail confirming your order is placed and any additional information relating to your order.  Should there be any reason why your order cannot be met or there is a delay, you will be notified.  If you have not received any notification within 24 hours, please contact us.  We will collect funds once we have dispatched your items and send you a second e-mail confirming dispatch with a tracking number.

 

2. Pricing and payment

Prices are in British Pounds.  Prices are inclusive of VAT but exclusive of delivery charges.  Payment can be made using most major UK credit and debit cards (except American Express) or Paypal. A receipt will be mailed to you following any successful payment.  A contract will exist  at the time that the goods are dispatched between Beverley Hills Home and the customer.  Ownership of the goods will pass to the customer. The price payable for all Goods shall be as specified on the website at the date of the dispatch of Goods, but we reserve the right to alter the price of any Goods shown at times.  If there is a price difference you will be contacted immediately to ensure that you are still happy to continue with the order or inform you of a refund where applicable. Unless otherwise stated all prices are inclusive of VAT at the prevailing rate. Notice of sales will be posted on the Homepage.

 

4. Delivery

We aim to deliver all orders within the time that we have quoted you.  All deliveries are subject to stock availability and receipt of payment from the customer. Your goods will be shipped next day if in stock at the time of order.  We deliver nationwide, through the UK mainland and Ireland at £7.95.  If you require a delivery overseas and further information, please contact us on 0800 9887896 All deliveries are sent out using a signed for courier service.  We do not deliver to PO box numbers. Whilst we do everything we can to adhere to delivery times stated, Beverley Hills Home cannot be held responsible for any delays in delivery caused by the actions of couriers, which are beyond our control.  If your goods are damaged in transit or fail to arrive within a reasonable time, please let us know as soon as possible by calling us on 0800 9887896.  To ensure we have all the correct details, please follow up the call with an e-mail detailing the problem to customerservices@beverleyhillshome.co.uk We will get your goods to you as soon as possible or cancel the order and refund your money once we have recovered the lost goods or had confirmation that they have been lost by the courier company. We shall endeavour to quality check all goods prior to sending out.  If the products you receive are damaged or incorrect or inaccurate, please contact us within 7 (seven) days of delivery at customerservices@beverleyhillshome.co.uk Please do not sign for damaged or opened packages. In order to keep your goods in the best condition possible during transit, they are carefully packaged to avoid damage. Any products returned should be unused and in the original packaging.  Therefore, please check your goods thoroughly to ensure you are 100% satisfied with your order before disposing of your packaging. If you wish to return your order for any reason we can only accept the products if returned in their original packaging. This is very important, since the products need to be protected for transit when returning to us. If the products do not reach you due to incorrect delivery address stated on your order form or from failure of the customer to collect the goods from the depot where requested, we shall f=refund the price of the products less delivery costs incurred by us in sending the goods out plus any additional charges incurred to us by the courier company for returning the goods to us.

 

5. Cancellations and Returns

If you wish to cancel your order please do so by e-mailing us at customerservices@beverleyhillshome.co.uk Should the goods have already been dispatched, they must be returned to us in perfect condition and in the original packaging to the return address. 5, HIGH STREET, WELWYN, HERTFORDSHIRE, AL6 9EE The purchase price will be refunded less handling charges incurred.  We will not be able to refund postage or carriage. RIGHT OF CANCELLATION The United Kingdom’s Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products.  You do not need to give any reason for cancellation. 30 DAY MONEY BACK GUARANTEE We hope you will be delighted with your purchase from BEVERLEY HILLS HOME. However should you wish to return any items or your purchase is unsuitable, we offer a 30 Day Money Back Guarentee.  If you have purchased an item within the last 30 days and are not  happy with the order, you may return the goods. Please contact us at customerservices@beverleyhillshome.co.uk to obtain details how to make a return.  We are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resalable condition. No goods will be accepted for return without prior notice. Once goods have been checked, your refund will be processed.  We will refund the cost of the items but cannot refund the delivery costs by us in sending you the original order or by yourselves in returning the goods to us. It is not necessary to give a reason for the cancellation;  however a reason is helpful in order to aid us in improving the service we offer to our customers.

 

6. Faulty Goods

We work hard to ensure your goods arrive in a perfect condition, however if you should find any problem with your order, we will be happy to resolve this for you. If you want to report a faulty product, please contact our customer service team on 0800 9887896. You will be required to fill out a Customer Returns Form to provide with details of the issue.  You will be issued with a returns number and instruction on how to return the goods to us.  You will be responsible for the goods until they are received by us. You have up to 30 days from delivery to report any damaged or missing items.?? Please do not attempt to fix the problem yourself, contact our customer service team first. We are unable to accept any goods back if changes have been made, as it will invalidate the manufacturer’s warranty. ??We try to display our products as accurately as possible in our literature and online. However, as different computers display different colours, we cannot guarantee the complete accuracy of the pictures or photographs shown. If you have any concerns, please contact us on 0800 9887896.

 

7. Insolvency and default

If the Customer, being an individual, becomes bankrupt or makes a voluntary arrangement with his creditors or, being a company, enters into liquidation or has a receiver appointed of its undertaking, property or assets or any part thereof or circumstances arise which entitle the Court or a creditor to appoint an administrative receiver or which entitle the Court to make a winding-up order or if the Customer commits any breach of any of his obligations to the Companies, the Companies may without prejudice to any  of their other rights stop any Goods in transit and/or suspend and cancel further deliveries and/or by notice in writing to the Customer terminate any such contract without liability of any nature whatsoever to the Customer.

 

8. Disclaimers

This website and its contents are provided to you on an “is” and “as available” basis. We do not make and expressly disdain to the fullest extent permitted by law and all representations or warranties of any kind with respect to this website and its contents including without limitations its completeness, accuracy, fitness or suitability for any purposes or freedom from viruses. We, the directors, employees and other agents shall not be liable for damages of any kind including without limitation, direct, indirect, special or consequential damages, loss of income or profits, loss of or corruption of data loss of or corruption of data, loss of damage to property or claims of third parties, arising out of or in connection with your use of this website. We are not responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transactions or data in circumstances which are beyond our control, not that use of our website will be completely error free or uninterrupted. We will not be responsible to you if we are unable to provide our internet services for reasons beyond our control.

 

9. Security

We respect your privacy and will only use the personal information that you supply us to process current and future orders.  We do  not keep details of payment on file.  We do not use your information that we have collected from you at order to sell, trade, rent to other companies nor will we share any of the information we collect aout you to third parties except as necessary to complete your order. We would like you to be able to purchase products from our website with complete confidence.  Your communication with our servers is secure using 128 bit Secure Socket Layer (SSL) technology where supported by your browser.  This means that your personal details, including payment details, are encrypted when transmitted to us.

 

10.  Privacy Policy

These terms were last changed on 1st October, 2010. These terms apply to your order. We reserve the right to change our terms and conditions at any time. We reserve the right to change or withdraw any part of the website. We reserve the right to refuse you access to the website if we deem it necessary. All rights in the design and information produced on this website are owned by Beverley Hills Interiors.  These are protected by appropriate, by copyright, trademarks and other intellectual property rights.  You may only view, reproduce or print the materials on this website for the purpose of ordering goods from us. You will be responsible if you breach these terms of use and will reimburse us for any loss to us as a result of your misuse. If any Terms and Conditions are unenforceable, it shall not affect the enforceability of the rest of these terms and conditions. Your statutory rights as a consumer remain unaffected. These terms are governed by the laws of England and Wales.  Any disputes will be dealt with by the courts of England and Wales only. ?